Email: info@dabblus.com

Thank you for shopping at Dabblus!

Customer Service

Have a question for our Customer Service team? If you're inquiring about your orders, you can log into your Dabblus account to check order and shipment status. You can also check the topics below to find answers to our most frequently asked questions.


Shipping & Delivery

Dabblus uses EMS (Express Mail Service), an international express service offered by over 140 postal services worldwide, including the United States Postal Service, Parcelforce Worldwide (UK), Chronopost (France), Australia Post, Canada Post, Singapore Post Limited, and Hongkong Post. However, depending on circumstances, we may also select from a pool of couriers, such as DHL or FEDEX, to provide the most suitable delivery service for your specific order. Tracking numbers are provided for all shipments. Dabblus will use its discretion to determine the best courier for each order, and reserves the right to change couriers without prior notice. .

[Standard Shipping or Premium Standard Shipping] Orders are shipped via the Post Office. Dabblus will use its discretion to determine the best shipping agent for each order, and reserves the right to change shipping agents without prior notice.

All orders shipped using Express Shipping come with a tracking number or code supplied by the selected courier, such as UPS, FedEx, EMS or DHL. Orders shipped using Standard Shipping or Premium Standard Shipping may or may not come with a tracking number.

Trackable orders sent via Standard Shipping or Premium Standard Shipping can be tracked through your local post office. If available, tracking numbers and relevant links can be found in "My Account" under the Shipping and Tracking section of shipped orders in your Order History.


Privacy & Security

Dabblus is committed to protecting your privacy. We hope that you will take the time to read this privacy policy, which explains what information we collect from you and how we use that information. By using Dabblus (including its subdomains) or by purchasing products or services from us, you agree to be bound by this privacy policy. Please check back frequently, as this privacy policy may change from time to time. WHAT INFORMATION WE COLLECT

What Information We Collect

Information You Give Us

We collect personal information from you in a variety of ways when you interact with our website. Some examples are when you:

Create a Dabblus account; Sign up to receive our website's newsletters and/or periodic email notifications with special offers; Place an order with us; Participate in a contest, sweepstake, giveaway, promotion, or survey; or Otherwise submit personal information to us along with any related content of the communication.

Information Automatically Collected

We receive and store certain types of information when you interact with us. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

We may collect technical information such as your IP address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our websites. We use this technical information to, among other things, improve our products and services as well as to help us administer our website and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you.

We use “cookies” to recognize you as you use or return to our site. For more information about cookies, please see the section below “Cookies.”

How We Use Your Information

We use your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

To fulfill your requests for products and services and communicate with you about those requests; To register and service your account; To administer surveys, sweepstakes, contests, giveaways and promotions; To provide customer service and alert you to product information; To help us improve and customise our product and service offerings, websites, and advertising; To send you information about our products, services, and promotions; and To protect the security or integrity of our websites and our business.

How We Protect Your Information

To protect against the loss, misuse, and alteration of the information under our control we have implemented security measures on our website.

When you place orders or access your account information, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us and all the customer data we collect is similarly protected against unauthorised access.

Dabblus cannot be and is not responsible for unauthorised access to information by hackers or others who have obtained such access through illegal measures.

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it might be from Dabblus asking for your personal information, do not respond. Dabblus would not request your password, user name, credit card information, or other personal information through e-mail.

How We Share Your Information

Except as described in this privacy policy, Dabblus will not share your personal information with third parties unless you have consented to the disclosure or under the following limited circumstances.

Within Our Corporate Group

Dabblus may share your personal information with other companies in our corporate group.

Legal Requirements and Protection of Our Company and Others

Dabblus may also share your personal information for the following limited purposes:

Comply with the law or with legal process, or with requests from law enforcement authorities; Protect and defend our rights and property; Protect our customers or users from misuse or unauthorized use of the Dabblus website; or Protect the personal safety or property of our customers or the public.

Business Transfers

If Dabblus is acquired by or merges with another company, Dabblus may transfer personal information to that company (including transfers made as part of insolvency or bankruptcy proceedings). In such an event, Dabblus will notify you before your personal data is transferred if this information would become subject to a materially different privacy policy.

Service Providers

Dabblus may from time to time share the information we collect from and about you with other third-parties that provide support services to us, or that help us market our products and services. Examples are shipping vendors, billing and refund vendors, payment card processors, promoters and administrators of sweepstakes, contests, giveaways and promotions, and companies that help us improve our product and service offerings and our websites. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. In some cases Dabblus and third-party service providers may share tracking information, including your IP address, and Dabblus may provide information about your order to the website that has referred you to Dabblus (and the referral network utilized by such website), to facilitate calculation of any commissions payable by Dabblus.

Dabblus may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information. A website traffic and user behavior auditing system operated by Google Analytics is being used on this website. Please see the Google Analytics website for information about Google Analytics, the Google Analytics auditing system, and the Google Analytics' privacy policy.

Cookies

Dabblus Cookies

The Dabblus website employs “cookies,” which are small pieces of information that are stored by your browser on your computer or mobile device. Our cookies enable us both to provide a Shopping Bag and to store your shipping and billing information between visits.

We also use cookies for additional purposes, including:

Identifying you when you sign-in to our site; Delivering content relevant to your interests, including advertisements, on Dabblus.com.ca, sites operated; by other companies within our corporate group, and third-party sites; Keeping track of your specified preferences; Conducting research and diagnostics to improve Dabblus’s content, products and services; Preventing fraudulent activities; and Improving security.

The “Settings,” “Privacy” or other features on most browsers will enable you to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie and to disable cookies altogether. If you have set your browser to reject cookies, you can still use our site, although you may need to re-enter information that would normally be obtained from the cookie.

Third-Party Cookies

Dabblus allows third parties that provide support services to us, or that help us market our products and services, to collect certain anonymous technical information (such as clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, MAC address, cookie and session ID, and IP address) when you visit our website and to use that information to serve ads for Dabblus when you visit certain other websites. These third parties typically use a cookie to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, visit the National Advertising Initiative or the Self-Regulatory Program for Online Behavioral Advertising.

Though Dabblus encourages anyone who uses cookies to follow appropriate privacy standards and policies, it is not responsible for cookies placed by third parties.

Links to Other Websites

The Dabblus.com.ca website may have buttons, plugins and log-in interfaces from sites operated by third parties, as well as links and other connections to those sites. We refer to these buttons, plugins, login interfaces, links and other connections as “Links.” Links may include content from third-party sites that is framed within our website, such as the “Find us on Facebook” social plugin. If you click on a Link or input information in a framed Link on our site, those third parties may receive information about you. As a result, you may wish to review the privacy policies of those third parties to understand how such information is collected and used.

If you click on or input information through certain Links on our website, we may have access to information related to your account with third–party site. This may include your profile information and privacy settings for that site.

While Dabblus encourages third parties with Links on our site to follow appropriate privacy standards and policies, we are not responsible for the actions of those parties, the content of their websites or any products or services they may offer.

Comments, Reviews, and Other Information

When using our website you may have opportunities to post or submit comments, reviews, and other information to publicly accessible pages of our website. When you post or submit such information it is done at your own risk, is made public, and is not subject to this privacy policy.

Making Changes to Your Information

You may change your account information on file with Dabblus at any time. To do this, simply visit the “Account Management” section of “My Account.” From here, choose “Personal Information,” “Address Book,” and/or “Credit Card Profiles.” Enter the changes to the information as desired, and then click the appropriate button.

You may also change your billing information on file with Dabblus at any time. To do this, simply visit the “Account Management” section of “My Account.” From here, choose “Address Book,” and/or “Credit Card Profiles.” Enter the changes to the information as desired, and then click the appropriate button.

Marketing Preferences

We may use your information to occasionally notify you about important changes to our website, new Dabblus features, special Dabblus offers that you may find useful, or offers from companies with whom we have business relationships. We may also contact you if you have entered one of our contests or sweepstakes, or responded to one of our surveys. Choosing not to receive email newsletters or email notifications from us when you enter a contest or sweepstakes will not affect your chances of winning.

If you would prefer not to receive email newsletters or email notifications from us (other than email notifications relating to order processing), simply visit the “Site Preferences” section of “My Account.” From here, select “Email Preferences” and indicate which newsletters or email notifications you wish to unsubscribe from, and then click the “Update” button. Alternatively, you can click the "unsubscribe" link at the footer of our emails to unsubscribe from our newsletters or email notifications.

Children's Privacy Online

At Dabblus, we believe that the privacy and safety of children is important.

Our website is a general audience site and is not targeted to or intended for use by children. We do not knowingly collect personally identifiable information from children under the age of 13. If we discover that we have inadvertently collected personal identifiable information from children under the age of 13, we will take all reasonable measures to erase such information from our systems and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at privacy@dabblus.com.

Changes to this Privacy Policy

Please check back frequently, as this Privacy Policy may change from time to time. The date of the most recent update to the Privacy Policy will be indicated at the top of this page. In the event of a material change to the Privacy Policy, for a reasonable time after such change we will add “Updated,” “New,” or a similar term near the link to the Privacy Policy on the home page of Dabblus.com.ca and elsewhere, as applicable, throughout our website.


Returns & Replacements

What is your return/exchange policy?

Dabblus is dedicated to providing our customers with the best service.

Please refer to the “Return Types” table below to determine which return options are available for the item you wish to return. After understanding your options, you may request a Return Merchandise Authorization (RMA) if you submit your request within the allowed time period (specified in the table), which starts from the day you receive the order. RMA requests can be submitted the following ways:

1. Contact our Customer Service Department

To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:

Your order number Product name and Dabblus Catalog Number of the item you wish to return. Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair) In cases of size exchange, the Dabblus.com catalogue number and size for the item you wish to receive in exchange.

2. Use the RMA request interface in the "My Account" section (only for Unwanted Returns)

Click the specific order number in "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.

Please refer to the Terms and Conditions for further details.

All returns must be sent to us within 30 days of the RMA issue date. Dabblus reserves the right to refuse returns that are not received within a reasonable time frame.

Terms & Conditions

General for all products

All returns must be sent back to our United States, Canada, United Kingdom logistics partner addresses or Dabblus.com's Hong Kong office with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or disregarded. Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. Dabblus will usually reship replacement or repaired items using Standard Shipping. Dabblus reserves the right to determine reshipping method regardless of the shipping method used in the original order. Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return. Dabblus.com is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us. Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable. Dabblus.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Dabblus.com's decision will be final.

Defective Item Exchange

Dabblus.com will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail. Return shipping costs will be refunded in Dabblus Store Credit within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail. In cases of defective return, Dabblus.com will provide a replacement item instead of a refund. If the defective item is a Jewelry product (except Silver 925 and silverware products), it may be considered for repair service.

Size Exchange

Items returned for size exchange must be in mint, unused condition. Dabblus.com reserves the right to reject return or exchange requests if the returned items are in unacceptable condition. Customers are required to bear return shipping fees in cases of size exchange. Dabblus will be responsible for shipping fee of replacement. Dabblus.com will not be responsible if return shipments are lost during return transit.

Unwanted or Unopened Item Return

Unwanted or unopened items returned to Dabblus.com must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. Dabblus.com will not be responsible if return shipments are lost during return transit. Refunds for unwanted or unopened items will be issued in the form of Dabblus Credit. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by Dabblus. If you return all of the items in your original shipment, your order will no longer be eligible for Free Shipping and you will be charged a shipping cost for the original shipment. The shipping cost will be deducted from your refund, which will be issued after returned products are received.

Defective Item Repair

Only Jewelry products, excepting Silver 925 and silverware products, may be returned for repair.

Return requests must be filed/requested to our Customer Service Department within 180 days (for all Jewelry products, except Silver 925 and silverware products) of shipment receipt in order to qualify for return. Requests that exceed these specified periods may be refused or disregarded.

Suspected defective products will be examined by professional jewelers. Common reasons classified as "defective" are physical damage, unclean or dirty jewelry, and obvious separation of jewelry parts. Damage and defects unrelated to product quality will not be eligible for return.

If returned items require repair work after being examined by professional jewelers, a 4-5 week repair period will be required.


Ordering

How do I place an order?

Placing an order is easy. Simply follow the steps below:

1. Sign in with your email address and password.

2. Browse the site and add the items of your choice to your Shopping Bag. Be sure to select size or other option of your selected item.

3. Go to your Shopping Bag to edit or delete any items. Make sure the number of items indicated in the "Quantity" field of each item is correct. If you change the quantity of any items, remember to click the "Update" button and allow the page to refresh.

4. When you're ready to place your order, click the "Proceed to Secure Checkout" button.

5. Sign in again with your email address and password to proceed to the checkout process.

6. Select one of your Shipping Addresses or create a new Shipping Address by selecting "Create a new profile" from the Address Book dropdown menu and entering your shipping information. Remember to fill in all required fields (marked with "*").

7. Select a Shipping Method and press "Continue."

8. Select a Gift Option and press "Continue."

9. Select a Payment Method and enter payment information (i.e., your credit card information and CVC) if necessary. Remember to fill in all required fields (marked with "*"). Press "Continue" when finished.

10. Review your order to make sure all the information is correct. Click the "Edit" button in the "Shopping Bag" section of checkout to edit the order.

11. Click the "Place Order" button in the "Order Confirmation" section to confirm your purchase.

12. Once the order is successfully placed, you will be given an order number. Make note of your order number for future reference.


Payment, Pricing & Promotions

When will my credit card be charged ?

If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount. Prior to approval, your order is in the "Verification" or "On Hold" stage, during which you will not be charged. After approval, your credit card will be charged and the order will enter the "Processing" stage.

If you use a third-party payment platform, e.g., PayPal, your credit card may be charged at order placement or another time.

Which credit cards do you honor?

We currently accept major international credit cards including Visa, MasterCard, American Express, and JCB. Dabblus guarantees that your online transaction will be secure and that your credit information will be protected. See our Privacy & Security Policy. All transactions are charged when the order is approved for processing and before it is shipped out. We guarantee that you will not be billed for any additional charges not associated with the order.

What currency do you charge my credit card?

All transactions will be charged in Canadian dollars (CAD) only.

Can I pay with someone else's credit card?

Yes. For security reasons, however, our Accounting Department may contact the rightful cardholder to verify the order and the identity of the cardholder. Please note that paying with someone else's credit card will lengthen your credit card verification process and you must receive prior consent from the rightful credit card owner.

What is CVC?

When paying via credit card, you are required to input your credit card's CVC number each time you place an order.

CVC (Card Verification Code) is an authentication procedure established by credit card companies to provide greater security for Internet transactions. Also known as CVV (Card Verification Value) or CSC (Card Security Code), this 3 or 4 digit code is different from the standard credit card number, and can be found on the front or back of the credit card depending on the type of card. By entering the code during online transactions, the card holder verifies that the card is currently in their possession, thereby reducing the risk of credit card fraud. How does CVC work?

The CVC is generated by encrypting the credit card number and expiry date with an encryption key known only to the issuing bank. This number is not stored on a credit card's magnetic stripe, so it cannot be collected during normal offline purchases, and will not appear on any sales receipts or billing statements. As such, the only way to obtain the CVC number is to have the card in one's possession. After entering the CVC during an online transaction, the number is sent to the issuing bank to verify that the card number and CVC match. This validates that the credit card user had the actual physical credit card in hand when they placed the order. Where can I find the CVC number?

On a Visa or MasterCard, the CVC is a three-digit number located on the back of the card, usually in the signature stripe or to the right of it. On some cards, the CVC number will be printed on the back of the card after a full reprinting of the credit card number, or the last four digits of the credit card number.

Will my CVC number be stored with my credit card profile?

No. For your own security, Dabblus will not save your CVC number in your credit card profile.

Besides the CVC, what other security measures does Dabblus take when I place an order?

To provide a safe online shopping experience and protect customers from unauthorized credit card use, Dabblus works with Retail Decisions to check transactions for fraudulent activity. Retail Decisions (ReD) is one of the leading fraud prevention companies in the e-commerce industry with over 20 years of experience.

What is your credit card verification procedure?

Most credit card verification are done automatically online by our payment gateway. We understand, however, that providing maximum protection to our valued customers is essential. Thus, we may ask our customers for additional credit card information such as monthly credit card statement copies or actual copy of credit card in order to ensure that we are dealing with the rightful cardholder. This process is not required for every transaction and is in place to minimize the possibility of unauthorized usage of your credit card. During the credit card verification process, your "My Account" order status will be displayed as “Verifying”. The verification usually takes 1 – 2 business days, longer if our Accounting Department requires additional information.

Can I change my payment method after I've placed an order?

After your order has been placed, you may still change from using a credit card to a non-credit card payment method, as long as your order has not been approved for processing and your credit card has not yet been charged.

For example, you may change your payment method from credit card to PayPal, direct deposit, or check payment. However, you may not change your payment method from PayPal to credit card. To change your payment method, please contact Customer Service before your order has been approved.

If your order has been approved and your credit card has been charged, your request to change payment methods cannot be processed.

How are refunds handled?

All credit card transactions are charged upon order approval. Any amount owed for cancelled items will be refunded via the original payment method once the order has been fully shipped. It usually takes us between 5-7 business days to process refunds. The actual refund to your credit card will usually take 7-14 days, or even longer depending on the credit card used and your bank's policies. Dabblus is not be responsible for any additional bank transaction fees or differences in the refund amount due to fluctuating exchange rates. For returns, a refund will be given in accordance with our return policy. We offer size exchanges for incorrectly-sized items and replacements for defective products. Please refer to our return and exchange policies for more information.

My credit card statement lists an additional fee relating to my transaction with Dabblus.com. Why did this happen?

Dabblus.com is located in Hong Kong and uses an international payment gateway for its credit card transactions. Some banks or credit card companies will charge transaction fees for international purchases, which will be reflected on your credit card statement as an extra charge. Please confirm with your bank or credit card company for details of their foreign transaction fees.

I placed an order using store credit, and used enough store credit to cover my order. I was asked to provide my credit card information as an additional payment method, but then found my credit card billed for an additional CA$2. Why did that happen?

The CA$2 amount you refer to represents an authorization or "pending" amount and is required by our third-party payment gateway to process your order. This authorization is not an actual transaction and will not be billed to your credit card. It should be removed from your credit card statement within several business days, depending on your credit card issuing bank's policies and procedures.

If I add items to my order, how will my credit card be charged for the extra amount?

If you wish to order additional items, you should place a new order. We will only replace cancelled items on your current order, and the replacement items must be of equal or lesser value to the cancelled items. Any owed amount will be refunded once your order has been shipped.

I have changed my shipping method to one that requires higher shipping fees. How will my credit card be charged for this?

Additional shipping or handling fees will be charged to your credit card when you change your shipping method. However, the amount may be reflected on your credit card only a few days later depending on your bank's policies. Please note that these additional fees will be reflected as a separate amount on your credit card bill than your original order payment.

Can I use more multiple credit cards to pay for my order?

No, we only allow usage of one credit card when checking out. Also, if you are paying additional fees (e.g., if you change your shipping method and must pay extra), we must charge the same credit card that you used when you originally placed your order. When placing separate orders, you are free to use a different credit card.

Do you accept debit cards and if so, how are charges handled?

Some debit cards are accepted by our payment processor depending on your issuing bank. If your debit card is accepted, we will handle billing and refunds the same way as do with credit cards. As we cannot identify which debit cards will be accepted prior to placing an order, we recommend that you try to place an order with your debit card. If the order goes through, then our payment processor accepts your debit card. If the order is not accepted then we suggest you use a different card or payment method.


Viewing Orders

Why can't I set my shipping address to a country other than Canada?

At Dabblus.com we only ship to Canada. When entering a shipping address during the checkout process, you cannot input a destination other than Canada. If you would like to ship to areas other than Canada, you can use the Flying Cart function during checkout, or you may shop at our other websites.

Can I check my Order History?

The first page of “My Account” will display the five most recent orders under “Order Information”. Click into “Check your complete Order History” to view a complete list of past orders. Click into each order to view order details.

Can I view past shipment invoices?

Every shipment comes with separate shipment invoices. To view each shipment invoice, click into “Order Details”, and then click the “View invoice for this shipment” link. Invoices contain important information such as payment total, credit deductions, shipping and handling charges, and items within the shipment.

Why can't I see the order I just placed?

Orders just placed on our site may not display immediately as our system requires time to process the information. The process may take from 15 minutes to 2 hours. Please contact Customer Service if you do not see your order after 2 hours of order placement.

Why do the order date and time seem incorrect?

The order date and time you see is displayed in Greenwich Time (GMT +00).


Updating Account Information

How can I protect my account?

Security of customer accounts is one of our top priorities. In order to strengthen your account's security we have updated our password protection requirements. Your password should now be at least 8 characters long, with a maximum of 20 characters in total. If your existing password does not meet these requirements, you will still be able to access all of our features. However, we advise that you use a longer and more complex password to ensure your account's security.

How can I change my password?

You may change your password at any time using the following steps:

1. Log in to My Account

2. Click on the "Personal Information" link in the Account Management section. You will be directed to the Personal Information page.

3. Enter your new password in the "New Password" field, ensuring that it is at least 8 characters and no more than 20 characters in length.

4. Verify your new password by re-typing it into the "Re-type New Password" field.

5. Enter your current password in the "Current Password" field.

6. Click the "Submit" button to complete changing your password.

Can I use the same information I use at other Dabblus websites to log in to Dabblus.com?

Yes. The same Dabblus account information can be used at all Dabblus websites. Simply sign into Dabblus.com with your login and password registered at other Dabblus websites.

How do I change my sign-in and personal information?

You may change sign-in and personal information such as name, sign-in email address, and password from "My Account". Simply change the information in the field and click the “Update” button. If you change your email address, please remember to sign in with your new email address next time. For your safety, personal information can ONLY be changed by the customer from the “My Account” section. Customer Service cannot modify personal information.

What is a credit card profile?

A credit card profile contains information about your credit card(s). The credit card profile name is simply a reference name assigned to the profile when it is created. By default, credit card profile names will be Card 1, Card 2, and so on. The default credit card profile refers to the credit card that will automatically be used during order placing unless changed during checkout.

How do I change my credit card information?

You may add, modify or delete any credit card profiles in this section. Simply click the “Edit” or “Delete” button on the right of each record to make modifications. To add a new credit card profile, click the “Add New Card” button at the bottom part of the page. Any changes made to the credit card information in your account will not affect orders that have been successfully placed. You may contact our Customer Service team to modify your orders.

What is an address profile?

An address profile contains information about your shipping and billing addresses. The address profile name is simply a reference name assigned to the profile when it is created. By default, address profile names will be Address 1, Address 2, and so on. The contact phone number within the address profile will be used by our delivery agent to call the receiver if necessary. It is also printed on the address label when we ship out orders.

The email address within the address profile will receive shipment invoices when your order is ready for shipment. It may or may not be the same as your sign in email depending on the email account at which you would like to receive shipment invoices.

How do I change my shipping address?

You may add, modify, or delete shipping address records in the "Address Book" section. Simply click either the “Edit” or “Delete” button on the right of each record to make modifications. To add a new shipping address record, click the “Add New Address” button at the bottom part of the page.